General customer support

For product questions, order assistance, shipping inquiries, return requests, refund questions, or other store-related support, email service@nivorquel.com or call +86 18617017371.

Customer service hours are 8:00 AM–6:00 PM China Standard Time (UTC+8). Messages received outside these hours will be reviewed during the next service period.

Help with an existing order

Include your order number and the email address used at checkout. If you are contacting us about damage or an incorrect item, describe the issue and include clear photos where possible.

Returns, refunds & item concerns

Please contact us before sending a return. Eligible products may be returned within 30 calendar days after confirmed delivery. For damaged, defective, incorrect, or incomplete items, contact us as soon as reasonably possible; the suggested 7-day reporting timeframe is not a limit on rights under applicable law.