Orders are normally processed within 1–3 business days. Processing time is separate from transit time.

Contact us as soon as possible, preferably within 12 hours after purchase. We will review requests while fulfillment has not begun, but changes cannot be guaranteed once processing, fulfillment, shipment preparation, or dispatch has started. Any rights under applicable law remain unaffected.

Use each ceramic piece only as described on its product page. Unless a listing expressly states that an item is food-safe or safe for microwave or dishwasher use, do not assume that it is; use it decoratively.

Display settings and lighting can affect how colors appear. Review the product images and description for each item's finish, color, dimensions, and intended use.

Orders are normally processed within 1–3 business days. Standard transit to supported US destinations is generally estimated at 5–12 business days after dispatch. Delivery time can vary by destination, carrier, and seasonal conditions.

When tracking information is available, it will be sent by email. If tracking stalls or a package appears to be missing, email us with your order number and tracking details.

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact Customer Care before sending anything back so we can review eligibility and provide instructions.

Contact us as soon as reasonably possible and include photos where possible. Reporting within 7 days is recommended to help us document the issue promptly; it does not shorten the 30-day return window or limit rights under applicable law.

Email service@nivorquel.com or call +86 18617017371, 8:00 AM–6:00 PM China Standard Time (UTC+8).