Products & product information

We make reasonable efforts to present product descriptions, images, dimensions, prices, and availability clearly. Color and surface details can appear different across displays and lighting. Review the product page for the information about the specific item you are ordering, including intended use and care notes.

Prices, availability & order submission

Prices, available payment options, shipping charges, and applicable taxes are displayed during checkout. Submitting an order is a request to purchase the listed items. We may contact you if information is incomplete or an order requires review. An order confirmation acknowledges receipt; it does not waive any consumer rights under applicable law.

Order acceptance, cancellation & fulfillment

Orders are subject to availability and successful payment processing. If we cannot fulfill an order or an item, we will contact you and provide an appropriate resolution, including a refund where required. For order changes or cancellation, contact us promptly; requests are easiest to accommodate before fulfillment or shipment preparation begins.

Shipping estimates and delay options are described in our Shipping Policy. Return eligibility and refund timing are described in our Return & Refund Policy.

Use of store materials

Product photography, brand marks, written descriptions, and other site materials are owned by or used with permission by nivorquel™ and may not be copied or used commercially without permission, except where applicable law allows.

Limits and applicable rights

Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot be excluded or limited under applicable law. To the extent permitted by law, we are not responsible for losses caused by events outside our reasonable control, including carrier interruptions or third-party service outages.

Updates & contact

We may update these terms by posting a revised version on the site. The current version applies from its stated update date, subject to applicable law. Questions about an order or these terms can be sent to service@nivorquel.com.