Privacy policy

NIVORQUEL™ · CUSTOMER PRIVACY

Privacy Policy

This policy explains how nivorquel™ collects, uses, and shares personal information when you visit our store or make a purchase.

Last updated: November 3, 2026

Who we are

Our online store is operated by Shanghai Chitong Industrial Co., Ltd. (“nivorquel™,” “we,” “us,” or “our”). Our store is hosted by Shopify, which provides the commerce platform that lets us offer and sell our products.

Shopify also processes personal information when you use our store. For details, please read the Shopify Consumer Privacy Policy.

Personal information we collect

The information we collect depends on how you interact with our store. It may include:

  • Contact and order details: your name, email address, phone number, billing address, shipping address, and order history.
  • Payment details: payment method and transaction information. Payments are handled by Shopify and the payment provider you choose; we do not receive your full payment card number.
  • Account and communication details: information you provide when creating an account, contacting Customer Care, or subscribing to store updates.
  • Device and usage information: information such as your IP address, browser or device details, and activity on our store. Cookies and similar technologies may be used to collect some of this information.

We may receive information directly from you, automatically through your use of the store, or from Shopify and service providers that support our store.

How we use personal information

We use personal information as needed to:

  • Process payments, fulfill orders, arrange delivery, and provide order updates.
  • Respond to questions and provide customer support.
  • Maintain customer accounts and remember preferences.
  • Help protect our store, customers, and transactions from fraud or misuse.
  • Understand how our store is used and improve its products and shopping experience.
  • Send marketing messages where permitted. You can unsubscribe from marketing emails using the link in the message.
  • Meet legal, tax, accounting, and other applicable obligations.

How we share personal information

We may share personal information with service providers that help us operate our store, including Shopify, payment processors, shipping and fulfillment providers, customer-support services, and analytics or advertising providers used by our store. These providers may use information only as needed to provide their services or as otherwise permitted by law.

We may also disclose information when required by law, to protect legal rights and store security, or as part of a business transfer such as a merger or sale.

Cookies and privacy choices

Our store may use cookies and similar technologies to operate its features, remember preferences, understand store activity, and support advertising. You can manage available choices through the cookie banner or privacy controls shown in our store. You can also adjust cookies through your browser settings; disabling some cookies may affect store functionality.

Depending on where you live and how our store is configured, you may have the right to opt out of certain data uses, including targeted advertising. You can contact us using the details below to ask about available privacy choices.

Your privacy rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of personal information we hold about you. You may also have rights to receive a copy of your information or object to or opt out of certain processing.

To submit a privacy request, email service@nivorquel.com with “Privacy Request” in the subject line. We may need to verify your identity before responding. We will handle requests in accordance with applicable law.

Data retention and security

We keep personal information for as long as needed to provide our services, maintain order records, resolve disputes, protect our store, and meet legal or accounting requirements. We use reasonable safeguards designed to protect personal information, but no method of transmission or storage can be guaranteed to be completely secure.

International processing and children’s privacy

We and our service providers may process information in countries other than the country where you live, including China and the United States, where privacy laws may differ.

Our store is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided us with personal information, contact us so we can review the request.

Changes to this policy

We may update this policy when our practices, services, or applicable requirements change. The revised version will be posted on this page with an updated date.

Contact us

For questions or privacy requests, contact:

Shanghai Chitong Industrial Co., Ltd.
No. 566 Xizha Highway, Nanqiao Town, Fengxian District, Shanghai
Email: service@nivorquel.com
Phone: +86 18617017371
Customer service hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)