Information we receive

• Order and contact details: name, email address, phone number, billing and shipping address, items ordered, and order history.
• Payment status: payment method type, transaction status, and related billing details made available through checkout or payment providers. Do not email us full card details.
• Support communications: the information you include when you contact us about a product or order.
• Device and usage information: browser or device details and interactions with the store, which may be collected through cookies or similar technologies according to your privacy settings and applicable law.

How information may be used

We may use information to process and fulfill orders, provide customer support, communicate about transactions, maintain store operations, protect against fraud or misuse, meet legal obligations, and—where enabled and permitted—understand store performance or provide marketing communications.

Service providers & disclosures

Information may be shared with service providers that help operate the store, such as the ecommerce platform, payment processors, fulfillment or shipping providers, customer-support tools, and analytics or marketing services when enabled. Information may also be disclosed when needed to comply with law, respond to valid legal process, protect rights or safety, or complete a business transaction.

Retention & security

We retain information for as long as reasonably needed for orders, customer service, business records, dispute resolution, and legal obligations. We use service providers and operational safeguards appropriate to store operations, but no online system can be described as completely secure.

Your privacy choices

Depending on your state of residence and whether a particular privacy law applies to our business, your rights may include requesting access to, correction of, or deletion of personal information, opting out of certain sale or sharing, or limiting certain uses of sensitive personal information. These rights may have legal exceptions. Email service@nivorquel.com or call +86 18617017371 with a request. If a “Your Privacy Choices” link appears in our store footer, you can use it for the choices offered there. We may need to verify your identity and will respond as required by applicable law.

You can unsubscribe from promotional emails using the unsubscribe link in those messages. Transactional and service messages may still be sent when needed for an order or support request.

Shopify and third-party services

nivorquel.com is operated using Shopify. Shopify and any apps or integrations enabled on the store may process data under their own terms and privacy notices. For information about Shopify's own consumer data practices, review the Shopify Consumer Privacy Policy. Store data practices can change when settings, apps, or advertising integrations change, so review the store's active privacy settings and linked providers for current details.

Contact

For a privacy question or request, email service@nivorquel.com.