Processing time

Orders are normally processed within 1–3 business days. Processing time is separate from transit time. Business days exclude weekends and applicable holidays.

Shipping destinations & rates

Standard shipping estimates apply to supported destinations in the United States. Available delivery methods and shipping charges are shown at checkout before you place your order. Service availability can vary by address.

Transit estimates

For standard shipping to supported US destinations, estimated transit time is generally 5–12 business days after dispatch. Actual delivery times may vary by destination, carrier, and seasonal conditions.

If we learn that an order cannot ship within the timeframe stated at checkout or in the applicable offer, we will notify you and provide the options required by applicable law, which may include agreeing to a delay or canceling for a refund.

Tracking, delays & missing packages

When tracking information is available, it will be sent to the email address used at checkout. If tracking stalls, delivery is delayed, or a package appears to be missing, contact service@nivorquel.com with your order number and tracking details. We will review the available shipment information and work with the relevant carrier or fulfillment provider where appropriate.

Address changes

If you notice an address error, contact us promptly. We can request a change only while the order is still eligible for update; changes cannot be guaranteed after processing or shipment preparation begins.