Shipping policy
NIVORQUEL™ · ORDER DELIVERY
Shipping Policy
A clear guide to order processing, delivery estimates, and tracking.
Last updated: November 3, 2026
Order processing
Orders are normally processed within 1–3 business days. Processing begins after payment is confirmed and includes order review, preparation, and handoff to the shipping carrier.
Business days do not include weekends or applicable holidays. Processing may take longer during peak periods or when an order requires additional review.
Shipping methods, rates, and delivery estimates
Available shipping methods and their costs are shown at checkout before you complete your order. For standard shipping to supported destinations in the United States, estimated transit time is generally 5–12 business days after dispatch.
Transit time is separate from order processing time. Based on these estimates, the typical total time from order placement to delivery is approximately 6–15 business days. Delivery dates are estimates and are not guaranteed.
Shipping address
Please check that your shipping address and contact details are complete and accurate before submitting your order. If you notice an error, contact us as soon as possible. We cannot guarantee an address change after processing or dispatch has begun.
Tracking your order
When tracking information is available, we’ll send it to the email address provided at checkout after your order has been dispatched. Carrier tracking updates may take time to appear after the first scan.
If your tracking information has not updated or you have a delivery question, contact us with your order number and any tracking details you have.
Delays and delivery issues
Severe weather, carrier disruptions, address problems, and other circumstances outside our control may affect delivery times. If we learn of a significant delay, we’ll provide an update using the contact information associated with your order.
If tracking shows that your order was delivered but you cannot locate it, check around your delivery area and with household members or building staff, then contact us so we can review the available shipment information.
Contact us
For shipping questions, contact nivorquel™ Customer Care:
Shanghai Chitong Industrial Co., Ltd.
Email: service@nivorquel.com
Phone: +86 18617017371
Customer service hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)